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Frequently Asked Questions

What payment methods do you accept?

We accept MasterCard, Visa and Amex via our secured online form.

How long will it take to register my company?

Most applications are registered within 5 minutes as long as there are no errors in your application and it's not flagged by ASIC for manual review. Once your company is officially registered with ASIC, you will receive all certification and company documentation within 20 minutes.

Applications flagged for manual review by ASIC usually take an additional 15-60 minutes to be registered if submitted during business hours. If your application is submitted outside of business hours and requires review, it will be processed the following business day.

The most common reasons for a required manual review include using made up or foreign words in your company name, choosing a name that has already been registered, or providing incorrect details in your application.

I made a mistake in my application. What do I do?

Give us a call on 1300 587 203 or email and we can amend your details for you. Please note that if your company has already been registered, extra fees may apply depending on the changes needed.

When will I receive my ASIC corporate key?

You’ll receive your corporate key within 3-5 business days by mail to your registered office address. Unfortunately, you cannot receive it over the phone or online.

What is your refund policy?

If you’d like to cancel your application and it hasn’t yet been lodged by us, we’ll refund your fees minus our administration fee of $44.85. If we have completed our service, we will be unable to offer a refund unless a mistake was made on our part.


1300 320 289
Overseas: +61 2 8203 9260
Suite 703, Level 7, The Trust Building,
155 King Street
Sydney NSW 2000 Australia
Monday - Sunday 8am to 8pm AEST