This document describes how Business Switch Pty Ltd ABN 83 134 235 304 (we or us
or our) complies with the requirements of the Privacy Act 1988 (Cth)
(Privacy Act), including the Australian Privacy Principles (APPs), and any other
applicable privacy laws in Australia in respect of the website
and all related individual websites linked from business-switch.com.au (Websites).
Collection of personal information
What kinds of personal information do we collect and hold?
The kinds of personal information that we collect and hold include names, contact
details, date of birth, place of birth (such as country, state or city), government
related identifiers such as Tax File Numbers (TFNs) and other information that is relevant
to our functions and activities. We do not collect sensitive information.
We do not use government related identifiers as our own identifiers.
While we do not collect sensitive information as such, your country of birth
(which, when combined with other personal information could amount to sensitive information)
is required for the purposes of Australian Business Number (ABN) registration or business name
registration and is collected by us. Such information is collected with your consent when you submit
an application to register a business name or ABN.
How do we collect personal information?
We usually collect personal information directly from individuals.
In some instances, we may collect personal information about individuals from third parties
such as the Australian Taxation Office (ATO), the Australian Securities and Investment
Commission (ASIC) or publicly available resources, such as Government websites, to check ABNs or other
We may also collect your personal information from your authorised agent who submits an application for an
ABN, business name, trade mark, domain name, bank account or for GST registration or for any of our other
services with us on your behalf, such as, your partner in your business or your lawyer or accountant.
When you provide us with personal information about other individuals, you should make
We may collect your personal information when you communicate with us, such as when:
you make inquiries about us or our services or contact us for any other
reason so that we can process, deal with and respond to your queries or
other issues including any complaints; or
you submit an application for an ABN, business name, domain name, trade mark application,
bank account or for GST registration, or avail of any of our other services, including but
not limited to our invoicing, cloud storage and virtual address services and our website design
and hosting services; or
you subscribe to a newsletter, fill out a form or survey, enter or participate in any promotions; or
you call our call centre. Calls may be recorded by us for quality review purposes; or
personal information is contained in any documents that we store on behalf of our
clients or in documents processed using our invoicing system.
Any personal information collected on our Websites will state to the user that personal information is being collected.
What happens if you do not provide your personal information to us?
If you do not provide personal information that we request in connection
with our activities, we may not be able to provide our products or services to you.
If we ask for your TFN and you do not provide it, your ABN application may be delayed.
Why do we collect, use, hold and disclose your personal information?
We collect, use, hold and disclose your personal information as necessary for purposes
directly related to our functions and activities, including:
names and contact details, place of birth and TFNs, to provide our services to you and information about our services; and
names, contact details, transaction and experience information such as information on your transactions and our communications with you, for direct marketing including promotions and newsletters.
We track traffic patterns throughout the URLs registered to us.
We use "cookies" on our Websites. A "cookie" is a small amount of information which
is transferred to the hard drive of your computer and which can identify your web browser,
but not you. If you want, you can disable your web browser from accepting cookies. If you do
so, you can still access our Websites, but not all services may be available.
We may automatically collect general statistical information on our Websites about visitors to
our Websites, such as IP addresses, browsers used, dates visited, pages visited and number of visitors.
We also collect similar general statistical information in respect of our client's websites (on behalf of
the relevant clients) which are hosted by us (Hosted Websites).
However, such information does not refer to individuals by name or their contact
details. We use this data in aggregate to improve our Websites. We may provide such
aggregated data to third parties, but in so doing, we do not provide personal information
without the individual's consent.
We use third party providers to provide us with web analytics services.
These providers collect information on how individuals use our Websites and,
such as clear gifs or web beacons to obtain such information. This allows us to improve
our Websites and our services.
Will we disclose personal information to anyone else?
We may disclose personal information to:
payment processors such as PayPal or Stripe;
nominated representatives authorised to act on our behalf in processing your application;
nominated third party partners used to provide services, including the services provided
through the Websites such as opening bank accounts, applying for and prosecuting trade marks,
registering domain names, invoicing services, cloud storage providers or web design services;
when acting as your agent, the ATO, ASIC and/or a domain name registrar; and
professional service firms providing services to us, such as legal,
accountancy or marketing services as well as data hosting and technology firms.
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs.
We will only disclose your personal information:
for a purpose which you would reasonably expect; or
as required or permitted by law; or
Do we disclose personal information overseas?
We may disclose your personal information overseas to our independent contractor team in the Philippines
If you subscribe to the email service through the Websites, which is provided
by Google, personal information contained in such emails will be disclosed overseas in accordance
Unsubscribing from our marketing materials
Unsubscribing from email lists
At any stage, should you wish to stop receiving any of our emails that we send to you for marketing or promotional purposes, simply click on the “Unsubscribe” link at the bottom of the email.
Unsubscribing from hard copy promotional materials
When we send you hard copy promotional materials, such materials will include instructions on how you may unsubscribe from receiving such materials.
Dealing with us anonymously or using a pseudonym
You may deal with us on an anonymous basis or by using a pseudonym when making inquiries
through our Websites, or when you make general inquiries by telephone and do not require a
further response from us. However, we may need certain contact details from you to respond to inquiries.
Generally, we will require your personal information in order to transact with you.
We use industry-standard methods and take such steps as are reasonable to
protect your personal information from unauthorised access, modification or
disclosure and from misuse, interference and loss.
Among other techniques, we usually:
store such information on a computer behind our "firewall" in a secure location;
restrict the number of employees internally who can access such data; and
keep hard copies of documents in lockable cabinets in a secure location.
Once personal information is no longer required by us for the purposes for
which it was collected or held or otherwise in accordance with the APPs, we
will take all steps as are reasonable in the circumstances to ensure that it
is either destroyed or de-identified.
Access, Correction and Removal of your Personal Information
You may seek to access or correct your personal information at any time by contacting
the Privacy Officer by email to email@example.com or by mail to the 'Privacy Officer,
Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
If we do not agree to provide you with access to your personal information or to
amend or annotate the information we hold about you, we will provide you with written
reasons for our decision and you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information,
you may make a statement about the requested changes and we will attach it to your record.
You can send written complaints about a breach of the APPs in relation to your personal
information by email to firstname.lastname@example.org or by mail to 'Privacy Officer',
Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
Complaints will be reviewed by our Privacy Officer and a response will
usually be provided within 30 days of receipt of the complaint.
If you believe that your complaint has not been satisfactorily addressed by us, after following
the procedure set out above, you can make a complaint to the Office of the Information
Commissioner (OAIC). The OAIC's contact details are here.
For more information about making a complaint, contact us at email@example.com.
posted on our Websites and will be effective when posted. Where we make material changes
*As amended 10 August 2021.